Terms & Privacy

ONVACA is an online platform owned by ONVACA DMCC (LLC) based in Dubai, UAE, and managed by ONVACA.


This agreement clarifies the terms and conditions applicable to the services available on the Onvaca electronic platform, mobile application, and tablets and defines your responsibilities, which limits the liability of Onvaca and its business partners, including, but not limited to, the owners of hotels and residential units of various types who provide their accommodation services in their units. The platform is intended for personal and commercial use.


Before you submit an account registration form or use any of the services available on the Platform, please read this Agreement carefully.


Users (“Users” or “You”) agree to be legally bound without any limitation, condition, or change to these Terms and Conditions which will constitute the Agreement. You should also read our Privacy Policy and Cookie Policy which govern the use of the Platform in this Agreement. If you do not agree to any part of this Agreement, you must stop using the Platform. Onvaca reserves the right in its sole discretion to modify or change this Agreement at any time by posting the amended Terms and Conditions on this Site. We recommend that you review these Terms and Conditions periodically. The amended Terms shall apply from and after the date of posting on the Site. Additional Terms may apply when booking the Accommodation or other promotions available on the Onvaca Platform. Your access to the Onvaca Platform and use of our Services shall be deemed your acceptance of all other Terms and Conditions and Policies.



These Terms and Conditions, including, but not limited to, the Privacy Policy, Cookie Definition Policy, Secure Shopping Policy, Booking Price Guarantee, Booking Guarantee, Cancellation Policy, Refund Policy, Change Policy, Customer Appraisal Guidelines, Copyright Infringement Policy, Intellectual Property Rights, Prohibitions of Use, Pricing Policy, Additional Fees and Taxes, Residential Unit Exchange Policy, Unit Price Purchase and Resale Policy, and other policies that are added or amended, are an integral part thereof and a legally binding agreement between you and ONVACA.


When we refer to “ONVACA”, “we”, “our” or “us” in these terms and conditions, it means ONVACA DMCC and all its subsidiaries which is a limited liability company.


When we refer to “you”, “your” or “user”, we mean any natural or legal person who accesses, transacts, or uses our Platform.


The terms and conditions of the platform are as follows:

All terms, conditions and rules that we apply to the use and reservations you make on the Platform, claims and settlements, and how they are processed and resolved, which may arise between the Host, the Guest, the Investor, or the Platform while using the Platform.


The Onvaca platform provides and displays all accommodation reservations in hotels and various residential units and ways to book and pay for them, whether for the purpose of accommodation or temporary accommodation, including but not limited to hotels, hostels, apartments, furnished units, and rented rooms.


Our website and mobile application are referred to as the platform and you can use our services that we provide through them and use them as indicated in the terms and conditions.


Definitions:

Platform: is Onvaca's online platform and mobile app.

User: Any natural or legal person who accesses or interacts with our Platform and Services.

Guest: Every natural or legal person who accesses our platform for the purpose of booking a residential unit in the accommodation.

Host: Any natural or legal person who owns a housing unit, its agent or legal representative, or who has legal possession of it, who enters our platform for the purpose of advertising and displaying their unit for reservation.

Residential Unit: It is all residential units of different types displayed on the platform for the purpose of booking and residing in them.

Investor: Every natural or legal person who deals on our platform for the purpose of investing in the offered residential units.


Content Index:

  1. Terms and conditions of use of the ONVACA platform.
  2. Your ONVACA account.
  3. Onvaca Platform Content.
  4. User content and ratings.
  5. Third Party Links.
  6. Onvaca Platform Services.
  7. Onvaca Reservations.
  8. Pricing, surcharges, taxes, and currency selection.
  9. Payment, Payment and Guarantee Amount.
  10. Cancellations, changes and refunds.
  11. Guest commitments, representations, and warranties.
  12. Promotions.
  13. Fraud and hacking operations.
  14. Visa and Insurance Requirements.
  15. Classification of units, accommodations and star ratings.
  16. Best Price Guarantee.
  17. Fixing, buying and reselling prices.
  18. Data protection and privacy.
  19. Intellectual Property Rights.
  20. Copyright infringement claims.
  21. Indemnities.
  22. Disclaimer and Limitation of Liability.
  23. Miscellaneous Terms and Conditions.
  24. Assessments.
  25. Claims, Complaints and Settlement.
  26. Jurisdiction and Applicable Law.
  27. Language of the Agreement.
  28. Communications with Onvaca.


  1. ONVACA Platform Terms and Conditions of Use:


1.1 Our Platform is the property of ONVACA and therefore we grant you a limited, non-transferable, non-sublicensable, revocable and limited license to access our Platform to use our Services and we do not grant you any other rights or licenses in relation to the Platform otherwise any other license not mentioned is void and our Platform allows for the subletting of a separate agreement.


1.2 Users are obligated not to use the Platform for any purpose that is unlawful or prohibited by these Terms or for any other purpose that we do not want or desire, including but not limited to, you agree not to use our Platform or its content in the following:


1.2.1 Resale of a Booking or Units booked via our Platform unless authorized by ONVACA.


1.2.2 Making fake or fraudulent reservations on our Platform.


1.2.3 Misleading others that our platform belongs to a party other than ONVACA, including removing, changing or replacing anything from the original texts, trademarks, trade names, logos or others.


1.2.4 Use manual or automated software or tools to monitor, copy, extract or scrape any materials displayed on our Platform including text, graphics, photographs, images, illustrations, audio, video, data, ratings, comments and other information.


1.2.5 Disassemble or modify any software or application available on our Platform in whole or in part or attempt to obtain or otherwise access the source code of our Platform or in any way whatsoever.


1.2.6 unlawfully interfere with or disrupt our Platform, servers or networks connected to our Platform.


1.2.7 Violate the security of any network including hacking passwords or encryption codes, transferring or storing any illegal material, or obtaining password, account or private information from any other user of our Platform.


1.2.8 Obtain or attempt to obtain unauthorized access by any means whatsoever to any of ONVACA's systems.


1.2.9 Cut, imitate or otherwise incorporate any part of the Platform into any other website or link to any part of the Platform for any purpose without our express prior written permission.


1.2.10 Publish, transmit, cause to be published or transmitted any defamatory, libelous, obscene, pornographic, abusive, insulting, fraudulent, misleading, malicious, racist, prejudicial to race, colour, religion or politics, as well as harmful content including malware, viruses or otherwise inconsistent with any User's access to our Platform, as well as unsolicited mass correspondence or other forms of spam including junk mail or chain letters.


1.2.11 Manipulate identifiers by forging message headers in order to conceal the origin of any message you post.


1.2.12 do anything else that may cause damage to the Platform or to ONVACA or which may have an adverse effect on the Platform, ONVACA, users of the Platform or any third party.


1.3 You are prohibited from contravening any applicable law, statute, ordinance or regulation including intellectual property rights or proprietary rights.


1.4 If ONVACA suspects, based on your use, that you are carrying out any of the activities prohibited under these Terms, ONVACA has the right to block your User Account and take any other action it deems appropriate.


2. Your ONVACA account:


2.1 While using our Platform you may need to register and maintain a user account with us and when you register an account on the ONVACA Platform you agree to provide true, current and complete information and maintain its accuracy during registration and when you select a username you agree not to identify a username or use it as someone else's name with the intention of impersonating, name or trademark subject to the rights of a person or entity other than yourself without legal permission.


2.2 You are responsible for maintaining the confidentiality of the information and password associated with your ONVACA account and all activities that occur via your ONVACA account.


2.3 ONVACA shall have the right to consider any person who obtains access to the Platform or Services using your account login details as a person acting on your authorization without the need for any inquiry from us or additional investigation. Whenever this happens, references to your use or access to the Platform and Services shall be deemed to include the use or access to the Platform and Services by the person authorized by you. However, ONVACA shall have the right, in its sole discretion, to refuse any action or prevent any action immediately in accordance with any instructions from your account on ONVACA and to conduct an investigation or verify the validity, authority or identity of the persons sending such instructions or the validity and accuracy of such instructions. You shall notify us immediately of any unauthorized use or access to your account, password or any other breach of security.


2.4 ONVACA disclaims any liability for any loss or damage resulting from your failure to follow the conditions mentioned in clause 2 and ONVACA may in its sole discretion refuse to register your account on the Platform or cancel it without prior notice or incur any liability.


2.5 ONVACA reserves the right at any time in its sole discretion to ban or block users or restrict their access in part or in whole to the Platform on a permanent or temporary basis whether or not they have an account on ONVACA and if you are banned you agree not to attempt to use the Platform under any other name or through any other user.


  1.  ONVACA platform content:


3.1 ONVACA makes no warranties as to the accuracy or completeness of any content on the Platform including content provided by other users and the prices displayed for our reservations are flexible and may change during or after the search and once you have a confirmed reservation the subsequent changes in the prices displayed will not affect the price of your reservation, as well as all residential information on our Platform including but not limited to any ratings or rating of residential units, nor do we make any warranties that the content available on our Platform will not be changed due to technical defects or from any unauthorized third parties.


3.2 You acknowledge that all Content you access while using our Platform is at your own risk and you will be solely responsible for any damage or loss suffered by any party as a result of your access to any Content. Under no circumstances shall Onvaca be liable in any way for any loss or damage whatsoever that may occur or relate to the use of or exposure to any content accessed on our Platform including but not limited to any omissions or errors or any additions, deletions or modifications we make to our Platform and we make no warranties that our Platform will always be available or uninterrupted and will have no liability to you for any loss or damage resulting from the unavailability or interruption of our Platform or Services.


3.3 You acknowledge that ONVACA does not nominate or promote any accommodation listed on the Platform and therefore ONVACA expressly disclaims any representation, warranty or undertaking as to the quality, condition, features or adequacy of any accommodation displayed on the Platform.


  1.  User content and ratings:


4.1 To the extent that our Platform allows you to post, upload, upload, transmit or otherwise make available any Content including but not limited to your rating of any Residential Unit or Accommodation, you agree to be bound by all terms of the Content and the Ratings.


4.2 You are solely responsible for the content that you upload and share on our Platform and you acknowledge and agree that you will not share anything that is false, misleading, discriminatory or infringes any rights of any third party including privacy, intellectual property or residence rights.


4.3 Any content you upload or add to our Platform is not considered confidential or proprietary and will comply with the relevant review guidelines including those for users such as guests.


4.4 Your displayed content must not include any personal information that is contrary to applicable data protection laws in accordance with our Privacy Policy.


4.5 Although all Intellectual Property Rights in any of your Content will be owned by you or persons authorised by you and you have full freedom to share your Content with anyone else, you hereby grant us a non-exclusive, perpetual, irrevocable, non-transferable, sub-licensable right to use, reproduce electronically or otherwise, publicly display, distribute, modify, publish, translate into any language and create derivative works of all relevant Content without reference to you, including but not limited to for the advertising and marketing purposes of our Platform. You also agree to waive completely your moral rights and any other rights you may have in such Content in any region of the world.


4.6 You acknowledge that we have your consent to take any action against any natural or legal person who damages or infringes our rights or your rights in relation to the Content.


4.7 Your Content does not constitute our consent to you or our affiliation with you in any way.


4.8 We are under no obligation to display, store, maintain, publish, share or make available any Content uploaded by you on the Platform and you are responsible for backing up any of your Content if necessary.


4.9 ONVACA reserves the right at any time in its sole discretion to remove any User Content in accordance with the Guest Review Guidelines or whoever violates these Terms or any law or may cause harm to us, other users or third parties and we will notify you of the reasons for our action unless we find that doing so may violate the law or may cause harm to any other user or third party, to us or to our partners.


  1.  Third Party Links:


5.1 Links on this Platform may be available to websites operated by third parties for your review and viewing purposes only. Onvaca accepts no responsibility for the content of these websites or the services they provide. We have no control over their content, access and privacy policies. If you click on any external link or third-party advertisement, please be aware that you are leaving our Platform and any data you provide will be processed in accordance with the privacy and cookie policies of the third party concerned. We advise you to review them in advance. Onvaca accepts no responsibility for the consequences of accessing these websites, including, for example, exposure to firmware, spyware and malware. We do not endorse or recommend these websites or any of their content.


5.2 Any third party wishing to create links on our Platform must notify ONVACA of its desire to create the link before doing so, and ONVACA may refuse to post any links on the Platform and in the event that ONVACA agrees to post a link to a third party on the Platform, ONVACA is under no obligation to establish reciprocal links with the third party.

  1. Onvaca Platform Services:


6.1 ONVACA provides services related to facilitating the booking of residential units in the accommodations offered through the Platform and when the services related to the facilities for booking residential units are available from any host, so your reservation through the Platform is an offer to complete a reservation. For example, when you book accommodation in the units offered, you submit a request to book that unit, which is subject to the host's acceptance before it becomes a binding transaction at the price listed on the Platform for this unit, which will become a binding agreement when the host accepts your reservation, in which case we will provide your payment information to the relevant host to confirm your reservation and the host reserves the right to refuse the reservation as stipulated in the Terms and Conditions.


6.2 ONVACA assumes no responsibility for the quality, safety or levels of transportation service to the accommodation subject of the booking as we do not provide land, sea or air transportation services and you are responsible for providing transportation to yourself and ONVACA assumes no liability in respect thereof.


  1.  Onvaca Reservations:


7.1 When you make a booking for any Residential Unit through our Platform such booking is made directly with the Host declaring the Unit on the booking page, our Platform only acts as an assistant to such bookings and we do not provide, own or control any of the Units that you may access through our Platform and we have no obligation to provide or operate such Units and the Offered Units are owned, controlled or available by the Hosts or their legal representatives either directly or as a legal agent and they are responsible for their Units and ONVACA shall have no liability in the event of any error in your use of any booking.


7.2 A credit or debit card or other payment method acceptable to us will be required in order to make a reservation for any Accommodation through our Platform.


7.3 When you request a reservation through our platform, you make an offer to book a specific unit. Accordingly, the host must provide you with the available unit and you will be informed of this later via a confirmation email from Onvaca. You also acknowledge that once you click on the message that appears after submitting your reservation request, it does not indicate the confirmation of the reservation and only indicates that Onvaca has received your reservation request to process it.


7.4 In some cases we may provide you with a confirmation number in the email and the confirmation may also contain a voucher for use neither we nor the Host are responsible for booking confirmation numbers or booking vouchers that are lost, stolen, or damaged.


7.5 In their listing, Hosts may impose additional terms and restrictions that will apply to your confirmed reservation related to changes, cancellations, and refunds. Because Host terms applicable to each accommodation may vary, you must ensure that you fully understand and accept all applicable Host terms prior to completing the reservation. If you are booking on behalf of other people, you are required to ensure that they are aware of and agree to the applicable Platform and Host terms. If you fail to comply with the Host terms, your reservation may be declined or canceled without a refund.


7.6 Except in cases prohibited by the local law of each country in which the Residential Unit is located, ONVACA shall have the right to reject any reservation request and cancel any confirmed reservation on behalf of the Host or any affiliated party without giving reasons and if you have already completed the payment, we will refund the amounts paid to you or canceled in accordance with the refund policy unless:


7.6.1 have breached these Terms or any applicable law.


7.6.2 The Host Terms do not allow refunds or Onvaca considers in its sole discretion that you are not entitled to a refund for reasons including but not limited to fraud or suspicion of abuse.


8. Pricing, surcharges, taxes and currency selection:


8.1 The Platform allows you to make reservations with Hosts around the world due to the Platform's international user base and provides you with certain options for the currency in which fees and payments are collected and the currencies displayed to you on the Platform.


8.2 “Payment Currency” means the currency in which the Booking is paid for and which you may have the option to change.


8.3 “Offer Currency” means the currency in which the Platform displays the price list to you for your reference and you can select your Offer Currency from the multiple options menu on the Platform.


8.4 The price you are ultimately charged will be the price in the selected payment currency.


8.5 When it comes to different currencies, the price of the units displayed on the Platform and the value obtained from you are calculated on the basis of the Bloomberg rate in force at the time generally to calculate the unit price displayed to you in the currency of the offer, and if there is any difference in the type of currency displayed and the currency of payment, the price charged to you and payable in the currency of payment will be calculated.


8.6 Before you select a payment currency, the rate shown to you is only an initial estimate and does not reflect price increases or any fluctuations in the Bloomberg exchange rate and you should always double-check the payment rate after you have selected your payment currency.


8.7 You can select your display currency from the list of different currency options on the platform.


8.8 If your offer currency is different from your bank card currency, you may have the option to select the offer currency or card currency as your payment currency. Your card currency will be determined based on the card information you enter and if your offer currency is the same as your card currency, your card currency will be automatically determined as your payment currency unless otherwise indicated.


 8.9 The Repayment Rate may be increased in the currency specified as the Repayment Currency and the Offer Currency.


8.10 Additional fees may be charged by the concerned authorities at or during the collection of the final price and shall be borne by the guest. 


8.11 An intermediate currency may be used in order to calculate the values of currencies. Accordingly, the unit price will be calculated and the value will be collected in US dollars. It is possible that there will be a difference in the exchange rate of the US dollar and ONVACA does not bear any responsibility for this.


8.12 All payments and reimbursements relating to your Booking shall be made in advance at the time of making the Booking and ONVACA shall not be liable for any amounts that may be paid to the Accommodation outside of the ONVACA Platform.


8.13 Depending on your contract with your SADAD Service Provider (e.g. the issuing bank of the payment card you are using to make the payment), your SADAD Service Provider may charge additional fees (e.g. international transaction fees) or if your debit card currency is different, your SADAD Service Provider will determine the exchange rate applicable when the transaction is made on your account and may offer a higher or lower rate compared to the Platform and ONVACA does not control or benefit from the additional fees charged by your SADADAT Service Provider.


8.14 All residential unit prices advertised on our Platform shall be inclusive of taxes and fees unless expressly stated otherwise.

 

8.15 Guests shall be fully responsible for all fees and taxes arising from the use of the Platform and its services. Other than the total price declared per unit on the Platform, any tax imposed by the Government or an increase in taxes may be added after payment and completion of the booking process. In the event of this, you agree to pay the new tax or the increase imposed by the Government.


8.16 Except as set out in these Terms, ONVACA is not a vendor that collects and remits taxes to the relevant tax authorities unless otherwise required by law or where ONVACA is required to collect and remit taxes on behalf of Hosts, the relevant Hosts in their capacity as vendors will include all known applicable taxes in the amount shown as the total price of your reservation and ONVACA will pay such amounts on your behalf directly to the vendors (Hosts) or to the relevant tax authority whenever required by law, the price and rate of taxes and the type of applicable taxes may vary depending on several factors such as the geographic location of the accommodation, etc.


8.17 Where services relating to the facilitation of a Unit Booking are provided by any Host, applicable taxes and fees will be calculated based on the terms and conditions of your booking and accommodation.


8.18 Our platform allows the possibility of payment and installment payment through installment companies advertised on our platform, and by choosing the installment payment service, you agree to the terms, conditions and policies of the installment companies of your choice and bear any additional fees that may be imposed on you without any liability on Onvaca.


9. Payment, Payment and Guarantee Amount:

9.1 Before submitting your reservation request, you will be shown the accepted payment methods for this request. All reservations are paid in advance when you submit your reservation request. In some cases, we may offer you the option to pay Onvaca in installments with the companies advertised on our platform.


9.2 The Guest authorizes ONVACA and its affiliates when submitting a request to book a Residential Unit to collect or deduct from the payment method and payment specified by the equivalent of the entire reservation amount, and as soon as ONVACA receives the confirmed reservation payment, the Guest's obligation to the Host ends with the amount in question.


9.3 We reserve the right to cancel any reservation and on behalf of the Host if required if full payment for your reservation has not been received at the time of the reservation request, including but not limited to where your payment method cannot be charged on the requested payment date for any reason.


9.4 Local tax invoices may be obtained from the Host and ONVACA may provide you with a tax invoice when specifically required by law.


9.5 Payments on our Platform may not be made for many reasons and in such cases ONVACA will make every effort to provide you with alternatives (where available) to ensure that your booking is paid for.


9.6 You acknowledge and agree that a minimal verification fee may also be charged to your payment method at the time of submitting your reservation request.


9.7 In some cases, the Host may require payment of a guarantee amount for any damages or damages that may occur in addition to the reservation amount, and you agree to this and authorize Onvaca to collect or deduct the guarantee amount from your payment method, provided that the guarantee amount is refunded to you after you check out of the accommodation and the expiry of the period of claims for damages or damage to the accommodation.



10. Cancellations, Changes and Refunds:


10.1 If you wish to review, amend or cancel a booking, please follow the instructions in the email for your confirmed booking, use the options available on the Platform, or contact Onvaca Customer Service.


10.2 All cancellations, modifications, refunds, or non-check-ins for your confirmed reservation are subject to the applicable booking terms and host terms including any additional fees that the host may charge, and you should read the refund policy and cancellation policies of the host's listing of your choice and booking terms before booking, and some reservations may be non-refundable, non-cancelable, or non-changeable.


10.3 ONVACA reserves the right at any time to charge any cancellation or modification fees and up to the total cost of the reservation for any cancellation or modification of a confirmed reservation and such fees will be indicated on our platform in the cancellation policies.


11. guest obligations, representations and warranties:


11.1 When you submit a reservation request, you represent and warrant to ONVACA that:


11.1.1 You must be 18 years of age or older (or the age of majority legally imposed in your country, country of residence or the country where the unit subject of the booking is located) and have full legal capacity to conduct the transaction (or have authorization from your legal guardian or legal agent).


11.2 You warrant that the payment method you use to make the booking is your own or that you are authorized to complete the booking using this method and that there are sufficient funds to cover the cost of the transaction.


11.3 The payment details you provide to us in making any booking are completely correct.


11.4 You will not resell any Unit booked through our Platform unless we authorize it.


11.5 You represent and warrant that you are not subject to any international prohibitions or sanctions.


11.6 You acknowledge and undertake to settle all your legal obligations in accordance with the terms of the Platform and as provided by law.


11.7 You undertake to provide ONVACA with an email or mailing address and that your contact details are correct and accurate and you acknowledge that ONVACA may use your data to contact you regarding your booking or any other use by you of our Platform or for any reason where necessary.


12. Promotions:


12.1 From time to time, our Platform may have promotional prices, coupons, promo codes, discounts, and special offers for certain units offered by Hosts.


12.2 Promotions cannot be redeemed, exchanged or refunded for cash or credit. 


12.3 Some promotions may only be available in certain areas or to residents of certain areas and are subject to additional terms and conditions.


12.4 If you have an offer code or coupon that is not automatically applied, you must apply it on the checkout page in order to use it on your booking.


12.5 Promotions will not apply to local taxes, service fees, and surcharges for your reservation unless expressly stated otherwise.


12.6 ONVACA reserves the right to discontinue the use of any Promotion for any reason and in the event of any dispute regarding the Promotions ONVACA's decision will be final.


13. Fraud and electronic piracy operations:


13.1 We have strict fraud detection and prevention mechanisms in place and in certain cases we may ask you for additional information or verification procedures to confirm your booking. If you choose not to provide additional information or if the information provided to us is not sufficient, your booking request will be canceled as incomplete. In the course of our fraudulent verification procedures or in the case of electronic piracy, the booking will not be available and you acknowledge and agree that ONVACA will have no liability in such circumstances.


13.2 If any unauthorized or fraudulent transaction or reservation is made through the ONVACA platform using your payment instrument or method, you must contact the authority concerned with issuing your payment instrument immediately (ex: bank) to take the necessary action and please contact ONVACA’s customer service to clarify this.


14. Visa and Insurance Requirements:


14.1 You are responsible for ensuring that you meet all applicable legal requirements when entering any country or city, including visa and health requirements. As these requirements may change without notice, ONVACA recommends that you review all travel prohibitions, warnings, declarations and advisories and also check with the relevant consulate before booking and again before departure.


14.2 You are responsible for ensuring that you are insured by an insurance company or by any insurance provider, ONVACA assumes no liability in the insurance process and recommends that you have insurance coverage with a comprehensive insurance policy prior to departure.


15. Classification of Units, Accommodations and Star Ratings:


15.1 Star ratings or other premium ratings may be displayed for some places to stay on our Platform and star ratings are based on information we have received from Hosts or others and are provided for informational purposes only.


15.2 ONVACA does not independently verify star ratings and makes no representations that such ratings are or will be compatible with ratings on other websites or platforms.


15.3 ONVACA makes no warranties or representations about the facilities, services, quality, comfort or any other features of any accommodation based on star ratings.


16. Best Rate Guarantee:


16.1 Onvaca endeavours to offer the best prices on the Platform and we would like you to pay the lowest possible price for your accommodation.


16.2 The rate displayed at the time of booking is the best rate available on our platform and by making a booking you are guaranteeing the best rate even if the unit rate increases after you have made your booking your rate guarantee will remain unchanged.


16.3 If you cancel and rebook again, the rates may change from the previous booking rate and the current rate at the time of booking is the best rate.



17. fixing, purchasing, and reselling prices:


17.1 Our platform allows investors to buy accommodation prices which enable you to fix the price of a stay in a particular unit at a specific price for a specific period of time and then return later to complete your booking or sell the price to a third party and the amount of the fixed price may not include taxes and fees which may constitute an additional amount charged at the time of booking.


17.2 In the event that you purchase certain unit prices and wish to sell the price for a greater or lesser amount, the Guest warrants to Onvaca Platform to abide by all the terms, conditions and policies of our Platform and shall be responsible for any damages or damage that may occur to the Residential Unit or the Accommodation.


17.3 The Guest acknowledges his/her full responsibility in the event that he/she violates the terms, conditions and policies of our Platform or breaches the terms and conditions of the Hosts without any liability to the Investor.


18. Data Protection and Privacy:


18.1 Your acceptance of the terms of the Privacy Policy and the Cookie Policy constitutes your acceptance and consent to the collection, use and disclosure of your personal data in accordance with the Privacy Policy and our Cookie Policy.


18.2 The current Privacy Policy and Cookie Policy should be reviewed for information relating to the processing of your personal data.


19. Intellectual Property Rights:


19.1 By using and making you aware of our Platform, all rights including intellectual property, technology logos, trademarks, arrangement and compilation of content and infrastructure used to provide such content, etc.) are owned by or licensed to Onvaca, and you acknowledge your obligation to follow all copyright, trademark rules and information contained in any content accessed through our Platform and you will not acquire any right or intellectual property except for the limited license to use our Platform or our services granted to you in accordance with these Terms. Onvaca trademarks or services may not be copied, withdrawn, imitated or used, either in whole or in part, without our prior written permission. Nothing in these Terms shall be construed as implying or expressly granting any license or right to use any of Onvaca's trademarks or services.


19.2 The names and logos of Onvaca and other services used and displayed on our Platform are subject to all intellectual property rights and include trademarks or other persons who may or may not be approved by Onvaca or its affiliates or associates.


20. Copyright Infringement Claims:


20.1 If you believe in good faith that any content we receive from users or display on our Platform infringes your copyright, you or your legal agent may send us a written notice to that effect.


21. indemnities:


21.1 You agree to indemnify, defend and hold harmless ONVACA and its affiliates and each of their respective partners, officers, directors, employees, representatives, distributors, suppliers, licensors, agents or others involved in the creation, sponsorship, promotion or otherwise making available of the Platform and its contents, payment service providers and other interested third parties from any liability, damage or loss including legal fees and expenses or from any other person using your ONVACA account.


21.2 You shall indemnify ONVACA, its subsidiaries and affiliates in the event of breach of or failure to follow any law or these Terms or due to negligence, misconduct, infringement or appropriation of third party rights including but not limited to any intellectual property rights, publicity or privacy rights or claims of any third party.


21.3 ONVACA shall be entitled at its sole discretion to participate in the defence of any claim, proceeding or negotiations for settlement arising out of or in connection with any claim from any third party. 


21.4 You undertake not to make any settlement that may prejudice or affect the rights or obligations of ONVACA without the prior written consent of ONVACA.


22. Disclaimer and Limitation of Liability:


22.1 There is no special relationship or fiduciary duty from ONVACA to you to access and use our Platform, content and services and we have no control or obligation to take any action as to who accesses our Platform, what content you may access via our Platform, what effects such content may have on you, how you may interpret or use our content, and what actions you may take as a result of your exposure to the content.


22.2 ONVACA is not responsible for any costs associated with your internet network service provider who may charge you for using its services to access and use our platform and we are not responsible for the availability and quality of receiving your internet connections when you access or use our platform and services.


22.3 The Platform provides all the services and content therein on an as-is and as-available basis and we disclaim all warranties, express, implied or otherwise, including but not limited to warranties of suitability, safety, quality, legality or suitability of any guest, host, property or any third party and to ensure that our Platform is free from interruptions, errors or other inaccuracies whether arising by handling, use, performance or by using artificial intelligence algorithms or any similar technology.


22.4 We do not warrant or make any representations as to the acceptance of any order or the availability of any Units through the Platform or the results that can be obtained from the use of the Platform or that you will receive the lowest price available for any Units available through the Platform.


22.5 ONVACA, its subsidiaries, affiliates, employees, directors, employees and affiliates release from all liability arising out of or in connection with:


22.5.1 Errors or inaccuracies on our Platform including but not limited to errors in description, pricing, booking availability, photos, features, exclusions, comments and ratings and ONVACA reserves the right to correct any errors in booking availability and errors in prices on the Platform at all times.


22.5.2 the legality, propriety or appropriateness of any content found or accessible through our Platform including content found on other websites to which we may direct you.


22.5.3 any advertising materials provided by third parties and displayed on our Platform including but not limited to any error, deficiency or inaccuracy in those materials.


22.5.4 any information offered, suggestions or recommendations made about the Services or Content on our Platform for any purpose.


22.5.5 any defect or error in our Platform and the services provided on and through it and any viruses or other harmful components contained in the email we may send.


22.6 You acknowledge and agree that ONVACA does not manage or control in any way, directly or indirectly, any Residential Unit offered by any Host and that we do not control or assume any liability whatsoever for any arrangements you make with them as a result of your use of our Platform or Services, and you further acknowledge and agree that in the event of a dispute between you and any Host or third party, ONVACA is under no obligation to participate in it and ONVACA disclaims all liability arising from any loss or damage suffered by you with any Host or third party.


22.7 Late claims may be considered null and void as provided in these Terms.


 22.8 We shall have no liability to you or to any third party for any damage resulting from any event or circumstance beyond our control or the control of any party including but not limited to natural disasters, weather conditions, fire, nuclear accidents, electromagnetic explosion, terrorist acts, riots, wars, arson crimes, insurrections, coups, armed assaults of any kind, forced closures, government restrictions, theft, network or system failure, internet or communications outages, quarantine, pandemic or pandemic.


23. Miscellaneous Terms and Conditions:

23.1 ONVACA reserves the right at any time at its sole discretion to modify, discontinue or cancel the Platform or any section thereof and if our Platform is closed the Host will perform its obligation to your confirmed reservations within the limits of its terms and conditions unless you receive from us a notice indicating otherwise and you will remain bound by all of your obligations under these terms including the warranties you provide, disclaimers and limitations of liability.


23.2 ONVACA, its branches and the services provided by any housing unit are not represented except as expressly stated on our platform.


23.3 These Terms and any other policies expressly referred to in these Terms which are subject to amendment from time to time constitute the entire agreement and agreement between ONVACA and Users with respect to the subject matter of these Terms and supersede any prior agreement or understanding between ONVACA and Users with respect to such subject matter.


23.4 ONVACA may amend these Terms at any time and such amendments shall take effect as soon as they are posted on the Platform and you are responsible for reviewing the Terms regularly and your continued use of the Platform following any amendments whether or not reviewed by you constitutes your agreement to be bound by such amendments and all your reservations will be subject to the terms then in effect and at the time of such reservation.


23.5 In the event that any provision of these Terms or any part thereof shall be held to be invalid, void, illegal or unenforceable, the legality, validity and enforceability of the remaining portions of these Terms shall not be affected or limited thereby and shall remain in full force and effect as if the provisions of these Terms had been determined to be invalid, void, illegal or unenforceable.


24. Assessments:


24.1 Every Guest who has booked a Residential Unit with Accommodation through ONVACA and whose reservation has not been canceled has the right to submit his/her review of the Accommodation and the Residential Unit and his/her overall experience.


24.2 Regardless of whether the review is negative or positive, Onvaca will publish each review in full as soon as possible, after reviewing it and ensuring that it follows the guest review guidelines, and parts of the review may be temporarily deducted to ensure conciseness, without prejudice to the ability of any user of our platform to access the full review. Evaluations can also sometimes be summarized for brevity and readability purposes and ONVACA will provide transparency on the status of existing content.


24.3 Each assessment score ranges from (1 to 5) and guests can give a separate sub-assessment in important options such as location, cleanliness, staff, comfort, amenities, value for money, free Wi-Fi and the overall score is the average of the sub-assessments.


24.5 To maintain a useful review score and content, we may only accept reviews submitted within two weeks of the checkout date, and we may discontinue showing reviews that are more than a month old or if the host changes.


24.6 Reviews with comments will be screened primarily based on specific criteria to view the most relevant reviews, including but not limited to your language, travel history, readability, submission date, etc.


24.7 If we find any false comments we delete them immediately and if necessary we take action against the person in charge for example if a complaint is raised against a comment we check the assessment and our investigation may conclude that the assessment is inappropriate if it does not follow the feedback guidelines or shows that it is not a genuine comment.


24.8 The opinions expressed in the comments are those of ONVACA's guests about the units listed on its platform and are in no way representative of ONVACA's opinions and ONVACA assumes no responsibility or liability for any comments or responses and ONVACA is a presentation channel without any obligation to verify and is not the publisher of such comments and responses.


24.9 At Onvaca, we believe that authentic reviews from guests are part of the helpful information that will help you make the right decision when making future reservations and we follow strict guidelines to ensure that all reviews on the platform are authentic, relevant, and helpful.


25. Claims, Complaints and Settlement:

25.1 You acknowledge and agree that any claim or complaint shall be settled by ONVACA's internal investigation through Legal Affairs and that its decision shall be final and binding in its sole discretion.


26. Jurisdiction and Applicable Law:

26.1 The Dubai Courts of all degrees and parts shall have jurisdiction to hear any dispute that may arise from the implementation or application of this Agreement or the conditions contained therein and the applicable UAE law.


27. Language of the Agreement:

27.1 This Agreement has been executed in English and other translated languages and in the event of any conflict between the texts of the English version and the other languages, the text of the English version shall prevail.


28. Contact ONVACA:

28.1 If you have any questions, comments, complaints or claims in relation to our Platform or these other terms, conditions and policies you may contact Onvaca Customer Service at ............................

Privacy Policy

Onvaca Cookie Policy

ONVACA DMCC (Limited Liability Company) is the owner and administrator of the ONVACA platform and ONVACA's Privacy Policy and Cookie Policy - referred to as “we” in this document - explains the information that the company collects about you during your use of the platform and how you share this information during your visit and interaction with the platform, whether it is via the mobile app, the website, or via phone call to our customer service, email or written conversation, and your privacy, security and confidentiality of your data.


This Privacy Policy and Cookie Policy outlines how we collect, use, disclose and process personal data through the Onvaca Platform website and mobile app.


By visiting or using the Onvaca Platform Services, you acknowledge that you have read, understood and accepted the policies described in the Privacy Policy and Cookie Policy.


Content Index:

  1. Information ONVACA collects.
  2. How we use the information we collect.
  3. Share your data.
  4. Excluded Privacy policies for some countries.
  5. Cookies.
  6. Unsubscribe from marketing communications.
  7. Protecting your data.
  8. Data retention.
  9. Exercise your data rights.
  10.  Privacy Policy Updates.
  11.  Links to Third Party Sites.
  12.  Special Policies.
  13.  Language.
  14.  Terms and conditions of use of the ONVACA platform.
  15. Contact information and communication with the ONVACA platform.



1. Information ONVACA collects:


1.1 We collect information that you provide to us when using the Platform such as your name or guest name, address, phone number, credit card details, email address, place of residence, length of stay, and password for your ONVACA account to fulfill accommodation reservations as well as information that we may collect such as your date of birth, nationality, and details and details of your passport or ID.


1.2 By visiting our Platform, we may also automatically collect information about some of your uses such as your IP address, geographic data, country, search preferences associated with specific searches, browser, information about your device's operating system, language settings, and pages viewed by you. If you use a mobile device to use the Mobile Application, we may collect information that identifies your mobile device such as device identifier (IP) and device location.


1.3 There may be limited additional information that we may collect from you such as a profile picture and other information and you will be notified of it as necessary.


1.4 If you need to contact our customer service team or communicate with us via other means such as social networks, we will collect information that you may choose to provide through this communication.


1.5 When you write reviews or ratings that are relevant to your reservation, we will also collect this information, including information listed within the review or rating, such as your name and country of residence.


1.6 You may decide to participate in any promotions which means that you will provide us with your personal data.


1.7 When you book with other guests and provide their data to us as part of the booking process or if you book on behalf of someone else, you will be responsible for informing the person or persons whose personal information you have provided to us on the Platform and they must be fully aware of your use of their data and their acceptance of Onvaca's use of that information.


1.8 The Unit Holder may also share your data with us in the event that you have questions about your pending reservation or if a dispute arises regarding your reservation or for any other reason.


1.9 We may also collect certain information through cookies.



1.10 You may also choose to provide us with other information that may include data such as religion, health status or other data.



1.11 The processing of your data is one of the basic elements used by us so that we can serve you, fulfill your booking requests, respond to your questions and provide customer service support as well.


1.12 We process your data and information to ensure security and safety, to detect and prevent fraud, to protect and defend the rights and property of others as well as our own rights and interests, for the purposes of analysis, improvement and personalization, to provide reservations and related services to you or to communicate with you as necessary to provide requested services, court orders and legal proceedings.


1.13 We rely on your consent to collect personal data and send marketing communications. You can also unsubscribe from marketing communications according to the steps followed on the platform.


2. How we use the information we collect:


2.1 We may use the information we collect through the Platform to provide services you request such as creating a user account, processing booking confirmation information or communicating with you regarding services you have requested such as pre-booking or post-booking customer service support via various means such as our Platform, email, phone, mobile app, WhatsApp or text messaging and to handle special requests, cancellations and modifications you may make.


2.2 You agree that we may send you marketing communications about the offers and services we provide on our Platform or other communications to conduct surveys or provide us with your opinion about the booking services we provide on the Platform.


2.3 During your calls with our customer service team, we may listen directly to the call or it may be recorded for quality, reference and training purposes, which include the use of recordings to deal with claims, training purposes and the detection of fraudulent attempts. If you prefer not to record your call, you can request this during the call or you can hang up.


2.4 Call recordings are retained for a limited period of time and are automatically deleted after this period unless ONVACA has a legitimate interest in retaining such recordings for a longer period in the event of an investigation into fraudulent activities and legal matters.


2.5 If you do not complete your booking on our Platform, we may send you one or more reminders to complete the booking. If you do not complete the booking, the booking information used for such reminders will be deleted from our systems and you will have to enter it again.


2.6 Please note that the confirmation emails we send to you after a booking are not marketing messages and these emails are part of your booking process and contain your booking information that you have made on our Platform.


2.7 If you are completing a booking for someone else who will be staying at the booked accommodation you can also enter the guest's email so that the guest can receive the booking confirmation.



2.8 We may create and operate social media accounts for us advertised on our Platform and each time you communicate with us through such accounts we may ask you for information and data such as username, phone number or any other information from your profile.



2.9 We have the right to access and analyze correspondence or communications that you have made for security purposes such as fraud prevention, compliance with legal and regulatory requirements, investigations, platform development, customer service support or technical support and we reserve the right to block any correspondence which we believe in our sole discretion may contain harmful content, spam or may present a risk to you, us or others.


3. Sharing your data:

3.1 While visiting our website and using our services, we may sometimes need to share your data and information with third parties, for example, when you choose to pay through an installment company. They are responsible for executing payment or payment transactions on your behalf and therefore need to process your personal data. They are not allowed to share or use your data for any other purpose.


3.2 We have the right to share your data with third parties in all legal cases that require it, such as appearances before courts, judicial proceedings, legitimate requests, or the relevant authorities to investigate a claim of fraud or other illegal acts, or as otherwise necessary in order to comply with applicable laws or protect our legitimate rights, whether in whole or in part.


3.3 We may share your data for the purpose of applying the terms and conditions applicable to our Services or for the purpose of protecting the rights, property or security of Onvaca, our users, Unit Owners or others.


3.4 We provide appropriate legal protection under applicable law to prohibit third parties from using your data for their own purposes and to process the security and confidentiality of your data except as disclosed in this Privacy Policy or as required or permitted by applicable law.


4. Privacy policies excluded for some countries:


Privacy Rights in the City of California, USA:

4.1 Under the California Consumer Privacy Act, as amended by the Consumer Privacy Rights Act, we make specific disclosures about how we use and disclose your information, and we describe here how we collect, use, disclose and otherwise process your personal data, as well as the additional rights you may have with respect to your personal data.


4.2 In connection with the information we collect about you, we may collect and process certain information about California residents such as name, address, phone number, email, passport data, ONVACA account password, IP number, device ID, cookie ID, information collected via cookies, payment card details, name and details of your place of residence, reservation data, search preferences, transaction history, internet or network activity such as browser, operating system, pages viewed and geolocation data showing the exact location of your mobile device or images uploaded from your mobile device. We may also record your calls to our technical support team.


4.3 Certain California Personal Data that we collect about you may be considered Sensitive Personal Data within the meaning of the California Privacy Act, including passport details for transactional purposes, payment card information for billing purposes and booking transactions, and precise geolocation data for the provision of the Services.

4.4 ONVACA does not use and disclose Personal Data except as necessary in connection with the Services on our Platform and to comply with federal, state or local laws, and as permitted by the California Privacy Act.


4.5 We may also collect personal data from you directly as well as from accommodations and we have the right to retain that data.

4.6 As a California resident and subject to certain exceptions, you may have the right to request the deletion of your personal data in California or the correction of your personal data in California, or your right to know your personal data in California that we collect about you.


4.7 We will not discriminate against you by offering you different prices or by providing you with a different level or quality of our Services, based on your exercise of your rights under applicable law.


Privacy rights in USA, Colorado, Connecticut, Virginia, and Utah:

4.8 If you are a resident of Colorado, Connecticut, Virginia, or Utah, you will be subject to certain exceptions as well as the rights described below.


4.9 As a resident of Colorado, Connecticut, Virginia, and Utah, you have the right to appeal our refusal to take action on your request to exercise this right. You may also submit a written appeal request to Onvaca's email address if your request to exercise your excluded data rights is denied. You will receive notice from us of the reason for the refusal and instructions on how to submit an appeal request. You will receive a response within 45 days from the date of submitting the appeal request.


4.10 The Colorado and Connecticut resident may authorize another person to represent him/her to demand that the processing of his/her personal data be stopped.


Privacy Policy of the People's Republic of China:


4.11 If you are a resident of China, please bear in mind the following regarding the cross-border sharing of your data.



4.12 We will keep your data confidential but we may provide or transfer it to third parties which may include transferring your data to persons to whom we are required to disclose under applicable law in or outside China.


4.13 We generally keep your data on servers in the UAE however we may transfer your data to third parties who may be in or outside China.


Brazil Privacy Policy:


4.14 Under Brazilian law, we must collect, process and store the tax numbers of Brazilian citizens or residents. If you pay in Brazilian real on our platform, the value of your financial transaction with us and your CPF number will be shared with the third party responsible for processing payments and will be disclosed to the Central Bank of Brazil. We will retain your CPF number during the period mentioned in the Privacy Policy and will collect and process your information related to the Personal Data Protection Law (Brazilian Federal Law No. 13,709/2018). Once you make a reservation, you agree to the Privacy Policy and the processing of your personal data.


India Privacy Policy:


4.15 Under Indian law we must collect, process and store the tax numbers of Indian citizens or residents in relation to any offshore payments made on our platform and the value of your transaction with us and your PAN number will be shared with our offshore payment processor for disclosure and we will retain your pan number for the duration stated in this Privacy Policy and collect and process your information in accordance with Indian law and once you have made a booking it means you agree to the Privacy Policy and the processing of your personal data.


Japan Privacy Policy:

4.16 Under Japanese privacy law you may have the right to request further information about our processing of personal data for example to request further information about privacy and security procedures and procedures for exercising your privacy rights.


Turkey Privacy Policy:


4.17 If you are a resident of Turkey your personal data will be processed for Law No. 6698 on the Protection of Personal Data of Turkey.


4.18 In accordance with Article 11 of the Turkish Data Protection Law, you have the right to know whether we are processing your personal data, the right to know the third parties inside or outside the country, to which we transfer your personal data, the right to request correction of incomplete or inaccurate personal data, the right to request deletion of your personal data under the conditions set out in Article 7 of the Turkish Data Protection Law, and the right to ask us to notify the third parties to whom we have transferred your personal data to correct or delete your personal data at your request.


4.19 If you reside in Turkey we rely on your explicit consent when processing your personal data through cookies.



4.20 In the event that we transfer your personal data to third parties in countries other than Turkey, we will comply with the requirements under the Turkish Data Protection Law where necessary.



5. Cookies:


5.1 Our website uses cookies which may collect and store certain information about you.


5.2 Some of these cookies are necessary to provide, secure and maintain the basic functionality of the Site, such as keeping you logged in during your visit to our Site, while other cookies are used to give you a better user experience, such as personalizing the Site by saving data about your activities on the Platform. We may also use cookies together with usage information collected automatically to identify the user across different devices, sessions or browsers to provide information tailored to the user's needs.


5.3 We also perform usage analytics such as impression reporting and interest reporting. This may include recording mouse clicks and movements, browsing pages and text entered when filling out any forms on our site. Website analytics are also used to improve our site and services and to provide you with personalized ads based on your interests.


5.4 We may allow certain third parties to place cookies on our Site in order to collect information about your online activities on our Platform, for example, the pages you have visited on the Platform and the searches you have conducted.


5.5 We may also combine information collected through cookies and certain usage information from a specific browser, mobile device, computer or other device associated with you to improve our Services and provide personalized communications and advertising from Onvaca to you.



5.6 Please review your internet browser settings to apply the choices you have made for cookies and if you turn off or delete cookies in your internet browser settings you may not have access to some important options or features and you may also be asked to re-enter your login details.



5.7 You may need to select some options on each browser and device you use to apply the choice in relation to certain cookies.



6. Unsubscribe from marketing communications:


6.1 Depending on your choice, the marketing communications we may send you via email, SMS, or mobile messaging apps such as WhatsApp, and Onvaca app notifications, those marketing communications we use to communicate with you will be based on your choices.


6.2 You may unsubscribe as a recipient of ONVACA's marketing communications at any time by clicking on the unsubscribe link or opt-out mechanisms available in our marketing communications or through your personal ONVACA account. 



7. Protecting your data:


7.1 We use certain physical, electronic and organizational measures to protect your personal data against unauthorized loss, alteration, disclosure, or access.


7.2 You will have the ability to save credit card details to your personal account for use on future reservations faster and to ensure that the payment process is easy and your card details will be encrypted and you can always log in to your personal account to delete, edit or add certain credit card details. 


7.3 For security reasons it is not possible to show all credit card numbers only the last 4 digits of the credit card number will be visible, we will store your credit card number when you complete the booking.


8. Data Retention:


8.1 We will retain your personal data to provide and secure our Platform and Services, to exercise our legal rights and protect our interests or those of others, and to comply with our legal or regulatory obligations.


8.2 We decide how long we need the information on a case-by-case basis and when ONVACA does not need to use your information we will delete it from our systems and records whenever possible or take other appropriate steps to properly conceal it so that it cannot be used to identify you afterwards unless we need to retain your information to comply with applicable legal or regulatory obligations.


9. Exercising your data rights:


9.1 You can easily correct the name of the account holder, the name of the booker and the phone number at any time by logging into your account on the Platform or by contacting Customer Service and Technical Support.


9.2 You may obtain your personal data registered with us at any time in compliance with applicable laws.


9.3 You may make a request to rectify any incomplete or incorrect personal data.


9.4 You may make a request to delete your account.

9.5 You can make a request for us to stop processing your personal data if you object to how we process the data and there are legitimate reasons still under consideration.


9.6 You have the right to object to how we process your personal data for marketing purposes.


9.7 You have the right to revoke your consent to the Privacy and Cookies Policy at any time without affecting or compromising the lawfulness of our processing of your data before revoking your consent.


9.8 You can ask us to send you your personal data that we store.


9.9 To protect your privacy and security we will verify your identity before granting you access or making changes to your personal data.


9.10 We may not be able to allow you access to certain Personal Data in certain circumstances for example if your Personal Data is linked to other people's Personal Data or for any other legal reasons.


9.11 We may refuse your request to delete or correct your personal data if you have current or future reservations with us, in particular those that may affect our calculations, and processing of claims, for the purposes of detecting or preventing fraudulent activities and mandatory data retention.


9.12 The retention period for your personal data is 365 days after your last check-out to deal with any matters relating to your reservation such as complaints, claims, fraud prevention, legal claims or any requests in general.


10. Privacy Policy Updates:


10.1 ONVACA may revise this Privacy Policy from time to time to reflect changes to laws or to the Company's practices in the collection and use of data, its online platform or technological developments and periodic updates.


10.2 In the event that we change the way we collect or use your data, we will post these changes here as part of the Onvaca Privacy Policy. We will also mention the date of the updates at the beginning of this policy. Therefore, you are obligated to review this policy periodically to be fully aware of the latest updates to our policy and practices.


10.3 We will clarify updates and changes when they are posted prior to their application and may seek your consent if required by law.


11. Links to Third Party Sites:


11.1 We may provide links to other sites that we do not own or operate and when you use an online link to visit a third party site you will be subject to that site's privacy and security policies which may differ from ours. 


11.2 You should familiarise yourself with the privacy policy, terms of use and security practices of the third party website before submitting any information on that website.


11.3 ONVACA disclaims all liability for any data or information it may share with any third party website.


12. Special Policies:


12.1 Our Website is not intended for use by minors and in accordance with the law applicable in the country of booking the accommodation we may request certain information about children from parents or their guardians to process the booking.


12.2 If you are a parent or guardian and you believe that we may inadvertently collect personal data from a minor, please notify us and we will remove that personal data and unsubscribe that minor from our Platform.


12.3 Minors may accompany parents or guardians who have booked accommodation unless their accommodation is prohibited by the unit owner's conditions.


13. Language:

13.1 The Privacy Policy and the Cookie Policy of the ONVACA Platform have been drafted in English and translated into other languages. In the event of any discrepancy between the English version and the other translated versions, the English version shall prevail.


14. ONVACA Platform Terms and Conditions of Use:

14.1 Please review the terms and conditions of use of the ONVACA Platform. This Privacy Policy is an integral part of the terms and conditions of use of the ONVACA Platform.


15. ONVACA Contact Information:

15.1 If you have any queries or questions relating to the exercise of your rights or privacy as set out above in our Privacy Policy and Cookie Policy, please contact us at ....................

Agreement 

Terms and conditions between the guest and the ONVACA platform


ONVACA is an online platform owned by ONVACA DMCC (LLC) based in Dubai, UAE and managed by ONVACA.


This agreement clarifies the terms and conditions applicable to the services available on the Onvaca online platform, mobile application and tablets and defines your responsibilities and duties when using the platform.


Before you create your account or use our services on the Platform, please read this Agreement carefully.


Guest (“Guest” or “You”) agrees to be legally bound without any limitation, condition or change to these Terms and Conditions which will constitute the Agreement. You should also read our User Terms and Conditions Policy, Privacy Policy and Cookie Policy which govern the use of the Platform in this Agreement. If you do not agree to any part of this Agreement, you must stop using the Platform. Onvaca reserves the right in its sole discretion to amend or change this Agreement at any time by posting the amended Terms and Conditions on this Site. We advise you to review these Terms and Conditions periodically. The amended Terms shall apply from and after the date of posting on the Site. By accessing the Onvaca Platform and creating your account, you agree to all other Terms and Conditions and Policies.


These Terms and Conditions, including, but not limited to, the User Terms and Conditions Policy, the Privacy Policy, the Cookie Definition Policy, the Host Terms and Conditions Agreement, the Secure Shopping Policy, the Booking Price Guarantee, the Booking Guarantee, the Cancellation Policy, the Refund Policy, the Change Policy, the Customer Appraisal Guidelines, the Copyright and Intellectual Property Infringement Policy, the Prohibitions on Use, the Pricing Policy, the Additional Fees and Taxes, the Residential Unit Exchange Policy, the Unit Price Purchase and Resale Policy, and other policies that are added or amended, are all an integral part thereof and a legally binding agreement between you and ONFCA.


When we refer to “ONVACA”, “we”, “our” or “us” in these terms and conditions, it means ONVACA DMCC and all its subsidiaries which is a limited liability company.


When we refer to “you”, “your” or “guest” we mean any natural or legal person who accesses, transacts or uses our Platform.


Content Index:

  1. Use the Onvaca platform and book.
  2. Cancel and refund your reservation.
  3. Reservation edit.
  4. Guest responsibility.
  5. ONVACA's Limitation of Liability.
  6. Claims, Settlement and Internal Investigation.
  7. Jurisdiction and Applicable Law.
  8. Language of the Agreement.


1. Onvaca Platform Usage and Booking:


1.1 On its platform, ONVACA will provide you with many options and tools to help you search for any housing unit that suits you.


1.2 On its platform, ONVACA will enable you to find several residential units and can define your own criteria in search items such as unit type and available dates.

1.3 The guest on our platform can use the filters in the search for the unit such as price, guest reviews, vacant days and other factors and the search results will appear according to the filters you have selected and selected.


1.4 When the guest selects a particular residential unit, he/she is obligated to pay all the required fees, including the unit price at the time of booking, and you will be shown the total amount at the time of processing the payment.


1.5 The Guest acknowledges that they agree to pay the Tax Fee and any other fees that may be required.


1.6 If a guest chooses to pay in a currency that is different from the currency set by the host for their unit, the price displayed at the time of booking is based on the currency conversion rate set by ONVACA. 


1.7 The Guest acknowledges that they agree to pay any additional fees that may be decided by ONVACA during the processing of the Guest's reservation payment.


1.8 Upon confirmation of your booking, a contractual relationship arises between you and the Host, subject to the terms set out on the Onvaca Platform and the terms of the Unit Declaration, including, but not limited to, the Cancellation Policy, the Refund Policy, and any other policies or requirements stated in the Unit Declaration.


1.9 The Guest acknowledges his full commitment to familiarize himself with and understand all policies and conditions available on the Onvaca Platform and the conditions contained in the Unit Declaration before making any booking for any Unit.


1.10 Confirmed Residential Unit Reservation is a limited license for you to enter, occupy and use the Accommodation.


1.11 The Host, its employees, or affiliates reserve the right to enter your Unit that you occupy during your stay at the Accommodation in the event of a fire, gas release, or other force majeure, or if it is reasonably necessary, or if you exceed the specified check-out time, and you do not notify the Host of your desire to extend the stay, or for any other reason determined by law.


1.12 The Host has the right to force you out of the accommodation by law and charge you penalties or surcharges if you exceed the length of stay you booked and do not leave the accommodation or if you exceed the maximum number of guests allowed in the unit.


1.13 The guest is obliged to be 18 years of age or older (or the age of majority legally imposed in the country in which the unit is located) and to have full legal capacity to create an account and to conduct any transaction on our platform.


1.14 If the guest's reservation relates to a minor, the time of check-in must be with the parent or parent, legal guardian or legal agent and you must be legally authorized to act on behalf of the minor and you are responsible for supervising that minor.


2. Cancellation and Refund of Booking Amounts:


2.1 If the guest wishes to cancel the reservation, they must request Onvaca to cancel the reservation and you may be presented with options to determine the reason for the cancellation.


2.2 After receiving the reservation cancellation request, ONVACA will process the request and determine the amount to be refunded to the guest in accordance with ONVACA's cancellation policy and the host's cancellation policy.


2.3 The refund amount for the Guest shall be partial or full of the total Booking Amount as determined by ONVACA.


2.4 In some cases, ONVACA shall be entitled to deduct the value of any fees or charges related to the processing of the refund of the reservation.


2.5 The Guest agrees and acknowledges that the refund or refund of the Booking Amount shall be made within 90 days from the time of approval of the Cancellation Request.


2.6 At any time before a cancellation request is processed and approved, you may object to any discounts or deductions on your booking by emailing us or calling Customer Service.


3. Modify Reservation:

If a guest wishes to amend any reservation that is confirmed on the Onvaca platform, they are responsible for any amendment to the reservation and agree to pay any amounts, fees, or taxes that are associated with the reservation or may be charged by Onvaca.


4. Guest Responsibility:

4.1 The Guest acknowledges that he will be liable for any default, negligence or any act in breach of ONVACA's terms and conditions that may occur as a result of his fault or his subordinates.


4.2 The Guest acknowledges that the Residential Unit and the Accommodation shall be maintained and shall not cause any damage or damage to the Residential Unit or the Accommodation until the Check-out.


4.3 The guest acknowledges that he will pay any amounts of claims or compensation to the host for any damages or damages that may occur from him or because of him or because of any of his subordinates to the unit or place of residence after the decision of Onvaca in this regard is taken and the damage is proven.


4.4 The Guest undertakes to treat the Host and its staff in a good and acceptable manner and to act with integrity at all times.


4.5 The Guest acknowledges their obligation to follow all laws, regulations, requirements and policies of ONVACA, the Host and the country in which the Unit is located.


4.6 You acknowledge that when you access our Platform or create your account, you assume all consequences and risks that may occur when you interact on our Platform or with a guest, user or host in any way.


4.7 The Guest acknowledges that he/she shall bear all risks that may occur to him/her or any of his/her dependents at the Accommodation (such as illness) and that he/she shall check the reservation services available on our Platform if they are suitable for him/her and shall bear such risks freely and voluntarily by choosing our services.


4.8 During their stay at the Accommodation, the Guest is prohibited from disturbing other Guests who may be present at the Accommodation.


4.9 While staying at the accommodation, the guest shall respect the privacy of others and all customs and traditions of the city or country in which the accommodation is located.


4.10 The Guest shall at all times follow the Host's guidelines and instructions such as where and when to park and how many vehicles are allowed.


4.11 During their stay at the Accommodation, the Guest shall dump garbage in designated areas designated by the Host and maintain the general cleanliness of the Accommodation.


5. ONVACA Limitation of Liability:

5.1 ONVACA's liability in this Agreement for any claim, damage or fault arising out of or in connection with it, regardless of the value of the reservation or damage, shall be limited to USD 100 or less.


6. Claims, Settlement and Internal Investigation:

6.1 You acknowledge and agree that any claim shall be settled by ONVACA's internal investigation through Legal Affairs and that its decision shall be final and binding in its sole discretion.


7. Jurisdiction and Applicable Law:

7.1 The Dubai Courts of all degrees and parts shall have jurisdiction to hear any dispute that may arise from the implementation or application of this Agreement and the applicable UAE law.


8. Language of the Agreement:

8.1 This Agreement has been executed in English and other translated languages. In the event of any conflict between the texts of the English version and the other languages, the text of the English version shall prevail.

Agreement 

Terms and conditions between the host and the ONVACA platform


ONVACA is an online platform owned by ONVACA DMCC (LLC) based in Dubai, UAE and managed by ONVACA.


This Agreement sets out the terms and conditions applicable to the services available on the Onvaca Online Platform, Mobile Application and Tablets and sets out your responsibilities and duties when using the Platform.


Before you create your account or advertise your Residential Unit on the Platform, please read this Agreement carefully.


The Host (the “Host” or “you”) agrees to be legally bound without any restriction or change to these Terms and Conditions which will constitute the Agreement and you should also read our User Terms and Conditions Policy, Privacy Policy and our Cookie Policy which governs the use of the Platform.

In this Agreement, if you do not agree to any part of this Agreement, you must stop using the Platform and ONVACA reserves the right in its sole discretion to amend or change this Agreement at any time by posting the amended terms on this Site. We advise you to review these Terms and Conditions periodically. The amended terms shall apply from and after the date of their posting on the Site. Your access to the ONVACA Platform, the creation of your account and the registration of your residential unit shall be deemed your acceptance of all other terms, conditions and policies.


These Terms and Conditions, including, but not limited to, the User Terms and Conditions Policy, the Privacy Policy, the Cookie Definition Policy, the Guest Terms and Conditions Agreement, the Secure Shopping Policy, the Booking Price Guarantee, the Booking Guarantee, the Cancellation Policy, the Refund Policy, the Change Policy, the Guest Review Guidelines, the Copyright and Intellectual Property Infringement Policy, the Prohibitions of Use, the Pricing Policy, the Additional Fees and Taxes, the Residential Unit Exchange Policy, the Unit Price Purchase and Resale Policy, and other policies that are added or amended are an integral part thereof, and a legally binding agreement between you and Onvaca.


When we refer to “ONVACA”, “we”, “our” or “us” in these terms and conditions, it means ONVACA DMCC and all its subsidiaries which is a limited liability company.


When we refer to “you”, “your” or “host” we mean any natural or legal person who accesses, transacts or uses our Platform.


Content Index:

  1. Add housing unit on the ONVACA platform.
  2. Host housing unit listing.
  3. Responsibilities and obligations for the host.
  4. Cancel reservation.
  5. Onvaca Services and Financial Transactions.
  6. Reservation edit.
  7. Taxes.
  8. ONVACA's Limitation of Liability.
  9. Claims, Settlement and Internal Arbitration.
  10. Jurisdiction and Applicable Law.
  11. Language of the Agreement.


1. Adding the residential unit on the ONVACA platform:


1.1 As a Host with a Residential Unit and wishing to display your Unit on the ONVACA Platform, we grant you the right to display your Unit on our Platform for the purpose of booking it to stay there, whether it is a full (full unit) or partial (room) reservation from ONVACA Guests.


1.2 Through your ONVACA account, you can register your residential unit and determine the vacancy periods for your unit throughout the year and its prices and conditions.


1.3 By receiving a reservation request through our platform and accepting the reservation request, you have entered into a contract between you and the guest and comply with all booking information specified in your unit listing and the confirmed reservation request.


1.4 The Host acknowledges that its relationship with ONVACA is that of an individual and independent entity and that ONVACA is not a partner, employee or agent of the Host and that ONVACA does not control the Residential Units whether by selecting the Offered Units or determining the price of accommodation in those Units and that all of this is within the competence of the Host.


2. Host dwelling unit listing:


2.1 We provide you on our platform with all the tools that enable you to create your account on the platform as well as register your unit and view it and manage your account and you can announce your unit on our platform in accordance with the terms and conditions we specify.


2.2 By accessing our Platform, creating your account and advertising your Unit, you represent that you are the owner or legal agent of that Unit or that you have any other legal capacity that entitles you to advertise that Unit on our Platform or manage it in accordance with the laws in force in the country in which the Unit is located.


2.3 When each Host advertises their Unit on our Platform, they shall comply with the following conditions:

2.3.1 Describe all the details and information of the unit accurately and transparently.

2.3.2 Type of housing unit.

2.3.3 Residential unit area in square meters.

2.3.4 The value or price of the unit offered per night (including all fees and taxes of any kind).

2.3.5 Determine the value of the guarantee amount for your unit (optional).

2.3.6 Location of the unit (country/city/region).

2.3.7 Unit and accommodation amenities and facilities (WiFi, parking, etc.).

2.3.8 Check-in/Check-out times.

2.3.9 Images of the unit and the place of residence and all images must be clear, high quality and conform to reality.

2.3.10 Accommodation Specific Conditions if any.

2.3.11 Offers and Discounts. (You can add promotions or discounts to your unit price.)

2.3.12 Comments about your unit or place of residence. (from your previous guests).

2.3.13 Submit any documents ONVACA may request at any time.


2.4 Each Host may publish more than one Listing for the same Accommodation or add more than one Unit Type per Listing if the Accommodation contains many different Units (e.g. a private room or a shared room).


2.5 The Onvaca platform does not allow the same unit to be repeated on its platform and the host is prohibited from adding a listing for the same unit more than once.


2.6 When you submit your application to register your unit on our platform, it is subject to our review before publishing it on the platform to ensure that you comply with the terms, conditions and policies of our platform. If we find that it complies with all of the above, we will publish it on our platform. If we find that it violates any condition, we will email you and explain to you the deficiencies or errors in your application and ask you to correct them to complete your application. Onvaca's consent to publish the advertisement on its platform is not an acknowledgment of your compliance with all conditions and requirements.


2.7 Any host is prohibited from adding a listing on our platform to a fictitious housing unit that does not actually exist and will take the legally necessary Onvaca in the event that this happens and remove the listing and your account may be blocked or legally held accountable by the relevant authorities and authorities.


2.8 The Host acknowledges that he/she is solely and fully responsible for all data, information, details and content that he/she has entered on our Platform to advertise his/her unit and without any liability on ONVACA.


2.9 The Host acknowledges his obligation to review and follow all laws, regulations, requirements, instructions and legal requirements in force in the country in which the place of residence of the Residential Unit is located and to obtain all necessary licenses to practice his activity.


2.10 When handling or using the personal data of guests, the Host and its affiliates shall abide by ONVACA's Privacy Policy and in the event of a breach thereof shall bear full legal responsibility.


3. Responsibilities and Obligations of the Host:

3.1 The Host will be liable for any default, negligence or any act in breach of the ONVACA Terms and Conditions that may occur as a result of its fault or that of its employees or affiliates. 


3.2 The Host shall inform its employees and affiliates of ONVACA's policies, terms and conditions and shall ensure that they have read and accepted them.


3.3 The Host must clarify all charges on their listing and never hide any charges of any kind.


3.4 The Host shall not be entitled to charge any additional fees from Guests outside the Onvaca Platform or during their stay at the Accommodation.


3.5 The Host is obligated to deal with guests through the Onvaca platform only and not to share his means of communication or communication with guests or others or take any other action outside the platform.


3.6 By accessing our Platform or creating your account, you acknowledge that you shall bear all consequences that may occur when you interact on our Platform or with a guest, Host, user or other person in any way.


3.7 The Host acknowledges that they have verified the ONVACA Platform and are familiar with all laws, regulations, requirements, and policies relating to ONVACA, the services it provides, and the terms and conditions of listing on the Platform.


3.8 The Host undertakes to provide uninterrupted electricity, hot and cold water, cooling and heating appliances, and to be valid and in good condition at the Accommodation.


3.9 The Host acknowledges to provide true and correct information about their unit as the Onvaca Platform does not accept any incorrect or misleading information.


3.10 ONVACA stipulates that the host must be at least 18 years of age or the age of legal majority in the country where the accommodation and housing unit are located.


3.11 The Host is obligated to obtain all necessary licenses and permits to host guests and to follow local laws where the Residential Unit is located and zoning conditions.


3.12 The host must adhere to the basic quality and hospitality standards at the internationally recognized level and continuously maintain the cleanliness of the accommodation and residential units and perform the necessary maintenance well.


3.13 The Host shall observe the security and safety procedures of the Accommodation and the Residential Units and shall ensure the availability of smoke detectors, fire extinguishers, emergency information and what may be necessary.


3.14 ONVACA does not allow any Host to post any inappropriate or responsible content on its Platform and must follow ONVACA's stated policies on the Website and Mobile App.


3.15 We expect you to respond promptly or promptly to guest inquiries and reservation requests in order to foster trust between you and the guest.


3.16 The Host is prohibited from engaging in any form of discrimination on the basis of race, religion, sex, etc., and ONVACA emphasizes that this shall not be contravened.


3.17 The Host must at all times resolve any issue the Guest may have during their stay, treat the Guest with sufficient respect, and provide a positive guest experience.


3.18 The Host shall deliver the Booked Unit to the Customer in good and proper condition, and in the event of any damages or damages from the Guest or any of his affiliates in the Residential Unit or the place of residence, ONVACA shall be notified immediately of the statement of damages or damages and the evidence thereof.


3.19 The Host shall not be entitled to require the Client to pay the value of any damages or damages he has caused during or due to his stay and a claim shall be submitted to ONVACA accompanied by the evidence and ONVACA's decision on compensation or not shall be final and in accordance with what it decides.


3.20 The Host shall take all legal measures that protect him in the event of any serious damage or damage to the Residential Unit or the Accommodation caused by or to the Guest and shall notify ONVACA of this and attach evidence of the damage or damages to determine the liability and how to compensate for it and its decision shall be binding and final.


3.21 The host's right to claim any compensation for damage caused by the guest lapses 24 hours after the guest checks out of the property.


3.22 In the event that the Host breaches any of the other terms, conditions and policies or if we determine that the Host has made false, misleading or incorrect statements at any time, Onvaca shall have the right to suspend or block the Host's account as well as delete their listings from the Platform.



4. Reservation Cancellation:

4.1 In the event that the guest cancels the reservation, the cancellation policy of Onvaca and the Host will apply in accordance with the terms contained and set forth therein.


4.2 After we receive the cancellation request from the guest and notify you of it, the payment will be settled if it is due to you or the reservation amount will be returned to the guest after deducting any amounts, if any.


4.3 The Host or its representative undertakes not to cancel any reservation on its own without reasonable cause.


4.4 In the event that a Host cancels a Guest's reservation without lawful or reasonable cause, the Host may be charged or reimbursed for such cancellation and any other charges and shall be obligated to reimburse or deduct the same from any amounts that may be due to the Host by Onvaca.


5. ONVACA services and financial transactions:

5.1 In return for Onvaca providing its services and advertising your unit on its platform, Onvaca will collect 20% of the value of each reservation.


5.2 You agree that ONVACA shall collect the full value of the Booking from the Guest and then disburse the Booking Amount to you after ONVACA has deducted its agreed rate, taxes and any other deductions.


5.3 Amounts due to the Host for any reservation shall be disbursed within a business week from the date the Guest checks in at the Accommodation.


5.4 All Booking Amounts disbursed by Onvaca to the Host shall be made after deducting all fees that may be due.


5.5 The Host is obliged to provide ONVACA with a detailed statement of their bank account number on which they will receive the reservation payments and once ONVACA transfers the amounts due to the Host to the bank account they have specified, you release ONVACA from this amount and you may not claim it again.


6. Modify Reservation:

6.1 If a Host wishes to amend any reservation that is confirmed on the Onvaca Platform, they are responsible for any modification of the reservation and agree to pay any amounts or fees that are associated with the reservation or may be charged by Onvaca.


7. Taxes:

7.1 The Host shall be responsible for determining the amount of taxes of any kind that may be due for the reservation, whether direct or indirect and shall be included in the unit price in the Listing.


7.2 The Host shall provide all documents and information that the Host may be required to provide in connection with Taxes and which are required by law to be disclosed or compiled.


7.3 The Host acknowledges that Onvaca is not responsible for collecting or paying taxes on its behalf at any time and it is the sole responsibility of the Host.


7.4 ONVACA shall have the right to deduct any amounts that are due for taxes or payable from the booking amount (e.g. VAT).


8. ONVACA Limitation of Liability:

8.1 ONVACA's liability in this Agreement for any claim, damage or fault arising out of or in connection with it, regardless of the value of the reservation or damage, shall be limited to USD 100 or less.


9. Claims, Settlement and Internal Investigation:

9.1 You acknowledge and agree that any claim shall be settled by ONVACA's internal investigation through Legal Affairs, whose decision shall be final and binding in its sole discretion.


10. Jurisdiction and Applicable Law:

10.1 The Dubai Courts of all degrees and parts shall have jurisdiction to hear any dispute that may arise from the implementation or application of this Agreement and the applicable UAE law.


11. Language of the Agreement:

11.1 This Agreement has been executed in English and in other translated languages. In the event of any conflict between the texts of the English version and the other languages, the text of the English version shall prevail.

Cancellation policy

Onvaca explains to users of its platform the cancellation options and types applicable between host and guest and the cancellation policy terms are an integral part of all Onvaca policies.


Unless otherwise noted in the cancellation policy, Onvaca does not charge any cancellation fees for the reservation.


If you are unable to check in at the specified reservation time, you will incur amounts that will be deducted or deducted from the reservation amount per unit according to each reservation cancellation policy type.


If there is any change or cancellation in the reservation, it must be made by ONVACA and not by the accommodation or host and this applies to change of dates, extension of the stay, early departure, postponement of arrival, or cancellation of the reservation, whether it is a total or partial cancellation.

The times and dates we show cancellation policies are based on the property's local time zone and cancellation deadlines are calculated to receive refunds from the property's check-in time in its local time zone, or 3:00 pm if the check-in time is not set.


All hosts on the ONVACA platform are obligated to choose the type of cancellation policy that suits them and explain it in their listing on the platform, and the guest acknowledges that they understand and agree to the terms of the cancellation policy without any responsibility on ONVACA.


The Host warrants that any changes they make to the cancellation policy options will only apply to future reservations and will not affect any pending or confirmed reservations and the reservation received by the Host prior to the cancellation policy change will remain subject to the same policy as when the reservation request was received.


1. Types of cancellation policies:

1.1 Flexible cancellation policy:

A guest can cancel up to 24 hours before check-in for a full refund, in which case they won't pay the host any amount, and if the guest cancels after that, they'll pay the host for each night they stay at the property plus one additional night's price.


1.2 Moderate cancellation policy:

A guest can cancel up to 5 days before check-in for a full refund of the reservation, in which case they will not pay the host any amount, and if the guest cancels after that, they will pay the host for each night they stay at the property plus one additional night plus half the amount due for all nights they did not stay at the property.


1.3 Firm Booking Cancellation Policy:

The guest must cancel the reservation at least 30 days before the check-in date at the property so that they can get a full refund. If the guest cancels between 7 days and 30 days before check-in, they will pay the host half of the amount due for all nights booked. If the guest cancels less than 7 days before check-in, they will pay the host the full amount of the reservation for all nights.


1.4 Strict cancellation policy:

Cancellation policy:

  1. Cancel within 48 hours of booking:
  • Guests are entitled to a full refund.
  • Cancellation must be at least 14 days before check-in.
  1. Cancel between 7 and 14 days before check-in:
  • 50% of the total cost of all nights is paid.
  1. Cancel less than 7 days after check-in:
  • 100% of the total cost of all nights is paid.


1.5 Strict cancellation policy for long-term stays:

If you choose this policy, it will apply to all stays of 28 days or more.

The guest must cancel within 48 hours of booking and the cancellation must occur at least 28 days before the check-in date so that they can receive a full refund of the reservation. If the guest cancels after that, they will pay you in full for the nights they have already spent in addition to the next 30 nights of the reservation. If the guest cancels and less than 30 days remain on the reservation, they will pay the host the full amount of the reservation for all the remaining nights.


1.6 Flexible cancellation policy for long-term stays:

If you choose this policy, it will apply to all stays of 28 days or more.

The guest must cancel at least 30 days before the check-in date in order to receive a full refund of the reservation, and if the guest cancels after that, the host will pay the full amount of the reservation for all the nights they spent plus 30 additional nights, and if the guest cancels and less than 30 days remain on the reservation, you will be paid in full for all the remaining nights.


2. Non-refundable reservation policy:

2.1 Hosts can choose a non-refundable reservation policy, in which case if a guest cancels after confirming their reservation, the guest will not be able to receive a refund even if it is on the same day as the reservation. The unit prices offered by this option are usually subject to the lowest price.

2.2 If the guest purchases a unit price for resale or use and wishes to cancel the purchase order, the cancellation request is non-refundable.


3. Special Cases:

3.1 Accommodations located in Italy, South Korea, China and Germany are subject to special conditions and requirements that must be adhered to.


3.2 Different policies apply to all accommodations in Italy, and to guests in South Korea staying in places with strict cancellation policies, The flexible cancellation policy for long-term stays isn't available for all stays in China, and if you're a host in Germany please make sure that the cancellation policy you've chosen complies with local legal requirements.




Cancellation policy for Hosts


If the Host cancels a confirmed reservation or if it is determined that the Host is responsible for canceling the reservation under this policy, ONVACA may charge the Host a cancellation fee and other consequences.


The fees and other consequences set forth in this policy are explained to the responsibilities and implications of canceling a reservation from Hosts.


ONVACA will exempt the Host from fees and, in some cases, other consequences if the Host cancels the reservation due to acceptable emergency circumstances, force majeure, or other legal reasons beyond the Host's control.


When a reservation is canceled for any reason, the host must have sufficient time to allow the guest to modify their reservation or search for another place to stay.


ONVACA emphasizes that if incorrect data or information is provided in connection with this Policy and violates ONVACA's General Terms and Conditions, this may result in termination or cancellation of the account on the Platform and other consequences.


This Policy applies to cancellation transactions occurring on or after the Effective Date and any changes, modifications or additions to this Policy will be made in accordance with ONVACA's Terms and Conditions at any time.

Content Index:

  1. Cancellation fee.
  2. Deduct the cancellation fee from the host.
  3. Cases where cancellation fees can be waived.
  4. Other Consequences.
  5. Other instances of host liability for reservation cancellation.


1. Cancellation Fee:

1.1 If the Host cancels a confirmed guest reservation or if it is determined that the Host is responsible for canceling the reservation under this policy, the Host will be obligated to pay a minimum cancellation fee of $50 USD and the fee will be calculated based on the amount of the reservation and when the reservation is canceled.


1.2 If a Host cancels a reservation 48 hours or less before check-in time or after check-in, they will pay a cancellation fee of 50% of the reservation amount for the nights not stayed.


1.3 If a Host cancels a reservation at any time between 48 hours and 30 days before check-in, they will pay a cancellation fee of 25% of the total reservation amount.


1.4 If the Host cancels the reservation more than 30 days before the time of check-in, they will pay a fee of 10% of the total reservation amount.


1.5 For reservations of 28 days or more, the above cancellation fee will be calculated as a percentage of the non-refundable portion of the reservation from the time of cancellation - up to a period of 30 days after the date of cancellation - instead of the full amount of the reservation.


2. Deduct the cancellation fee from the host:

2.1 The Host acknowledges that if they are found to have canceled the Guest's reservation or are found to be responsible for the cancellation of the reservation, they agree that ONVACA will deduct the cancellation fees applicable to them (as the case may be) from any amounts they may be entitled to with ONVACA.


2.2 The Host acknowledges and agrees that ONVACA shall be entitled to withhold the amount of the Cancellation Fee applicable to it (as the case may be) from any future amounts due to it or from any other Booking.


2.3 The Host acknowledges that it shall not be entitled to claim any compensation for canceling any reservation for any reason whatsoever.


3. Cases where cancellation fees can be waived:

3.1 ONVACA will waive the cancellation fee for the Host in the event that the Host cancels the reservation due to acceptable emergency circumstances or compelling reasons beyond the Host's control.


3.2 The Host is obliged to provide all documents and evidence proving that he/she has been subjected to emergency circumstances or compelling reasons to ONVACA for consideration of being exempted from cancellation fees.

3.3 The Host acknowledges and agrees with ONVACA's decision after considering and evaluating the evidence submitted by it, and ONVACA's decision on whether or not to waive the cancellation fee will be final.


3.4 The Host acknowledges that if they are exempted from cancellation fees there may still be other applicable consequences determined by ONVACA.


3.5 The Host acknowledges that in all cases and instances set forth in the Cancellation Policy, the Host shall not be entitled to claim any compensation for any canceled reservation for any reason.


4. Other Consequences:

4.1 In addition to the stipulated cancellation fee, other consequences may apply to the Host such as preventing them from accepting another reservation in the same period or days that they canceled the reservation and blocking these dates from the Calendar list.


4.2 In the event that the Host is found to have canceled the Reservation without cause, Onvaca shall have the right to suspend or cancel the Host's Account or any other action it deems appropriate.


5. Other instances of host liability for reservation cancellation:

5.1 The Host acknowledges and agrees that it is responsible for the cancellation of the Reservation either by reason of the Reservation or by the Guest if it is established at the time of the Reservation that the description of the Listing for the Residential Unit is materially different from the description in the Listing or does not conform to reality.

5.2 The Host acknowledges that it shall bear all cancellation fees and other consequences set forth in this Policy regardless of whether the cancellation request is made by the Host or the Guest in the event that it is proven that the Host has double booked the same unit booked for the Guest in the Accommodation, or the change of the unit booked for the Guest in another unit, or the inaccuracy of the Listing such as the announcement of the existence of a swimming pool in the Accommodation and at the same time the use of the swimming pool by the Guests is not available.